Excellence begins with experience. Our reputation for leadership is based on dedication, hard-work, and expert training.
Real people, with a passion for excellence. Founded by certified real-estate instructor / BPO-trainer Nicole Ocean. Our company focus is on delivering top-quality solutions to BPO & REO professionals nationwide with unparalleled service and support.
BPO Automation Group is a leader in the BPO & REO industry with innovative software solutions, but we're more than just a software company.
With a focus on customer service and industry-leading solutions, we function as a service-bureau for BPO/REO professionals, providing top-tier consulting, education, support and advice for a nationwide list of invaluable clients.
Meet the BPO Automation Team:
Nicole Ocean, Founder, Owner & Chief Operating Officer of the BPO Automation Group. Nicole got started doing BPO work in September 2006. In the span of 5 years as a real estate salesperson and Realtor, she dedicated her time and efforts to specializing in BPO work. Having worked for over 35+ different BPO & REO companies and completing over 1,000+ BPO reports as well as leading a BPO team, she has seen and done almost everything in this business.
In her free time, she enjoys spending quality time with her 17-year old son, Nick Surfer Ocean, her fiancée, Randy and their sweet dog named, Blu Ocean. They call Santa Rosa Beach, Florida their "Home in Paradise." Nicole likes doing iPhone photography and turning them into art, rollerblading, getting out in nature, being musical and doing road trips.
Jamie Gossett, Senior Installer / Inside Salesperson
Jamie comes to our team with a solid background as an executive assistant as well as is retired from the Air Force where she was a paralegal, law office manager and an instructor. Let me just tell you that she's one smart and capable lady and we are honored to have be part of our team.
In her free time, she loves hanging out at the beach and almost lives there during summertime.
JC Murphy, Junior Developer / Programmer
JC he comes to us with 20+ years as a Technology Consultant as well as a software and website developer. He also has vast knowledge and experience in providing technology solutions to real estate companies.
He has lived in Northwest Florida most of his life and enjoys boating and flying. He is also a BIG dog lover!
Nick Ocean, Technical Assistant
Nick is Nicole's son. It's always been a dream of Nicole's to have her son join our company, now it's a reality! He is just 17-years old, but already has a lot of work experience with people, customer service and helping however he can. He will assist us with behind-the-scenes projects on a part-time basis.
Michelle, Vickie and Emily, Receptionists
We also have three wonderful ladies that help answer our phone lines.
Our company is built on relationships, trust, and delivering results.
Learn more about our company staff on Facebook. Please also take a few minutes to view our testimonials page to learn more about what our customers say and think about our products, services and staff.